Mediation Seminars – Brokers: You’re Invited!

How would you like the opportunity to become better at conflict prevention and resolution? How would you like to finely tune your mediation and negotiation skills?

Upcoming Mediation Seminars, being hosted by the Real Estate Council of Alberta (RECA) in Calgary and Edmonton, will provide brokers with many valuable conflict prevention and resolution skills.

Earlier this year, RECA made a number of improvements to its investigation process and held seminars in Edmonton and Calgary for brokers to find out more. Overwhelmingly, brokers responded favourably to the seminars and the changes themselves, and expressed a strong interest in and support for RECA complaint prevention initiatives and RECA’s new Voluntary Broker Resolution Program. RECA also heard that brokers and broker delegates want additional training so that they can better prevent and resolve complaints.

To that end, RECA has two upcoming seminars planned – one in Calgary and one in Edmonton – to assist brokers and broker delegates with complaint prevention and resolution, with a particular focus on mediation and negotiation. Seminar attendees will learn how to better equip themselves to resolving conflicts, both within the new RECA processes and in life in general.

These seminars will be led by Michelle Simpson. Michelle holds a Certificate in Conflict Management and is a professional public speaker, lawyer, arbitrator and Qualified Mediator. She will share with you her insight into how people perceive conflict, how people choose to address conflict and how people can make better choices about resolving conflict.

The seminars will include information on:

• Understanding Conflict;
• Understanding the role of communication in conflict;
• Conflict-handling styles;
• Negotiation styles;
• The Diffusion Model;
• Negotiation vs. Mediation; and,
• How you can access mediators and additional training at discounted rates through the Alberta Arbitration and Mediation Society, all sponsored by RECA.

Come and have some fun! Learn something new about yourself including your own conflict-resolution style and along the way, learn how to address and better resolve conflicts at home and at work.

These free seminars are only 2.5 hours long and include a light breakfast. These seminars are only available to brokers and broker delegates with supervisory responsibilities. Space is limited to 150 participants at each seminar and registration is required. To register, please e-mail investigationadministration@reca.ca and indicate which seminar you wish to attend.

The seminar times and locations are as follows:

Calgary
Monday, October 17, 2011
Carriage House Inn
9030 Macleod Trail South, Calgary, Alberta
8:30 a.m. Breakfast
9:00 a.m. Seminar Begins
10:00 a.m. Refreshment Break

Edmonton
Thursday, October 20, 2011
Ramada Hotel & Conference Centre
11834 Kingsway NW, Edmonton, Alberta
8:30 a.m. Breakfast
9:00 a.m. Seminar Begins
10:00 a.m. Refreshment Break